The Office of the Ombuds will:
- Maintain confidentiality and visitor anonymity
- Maintain impartiality
- Listen to complaints and concerns
- Assist visitors in exploring options and potential informal resolutions to complaints and concerns
- Identify trends to alert the university to systemic problems and potential solutions
The Office of the Ombuds will not:
- Take sides
- Breach confidentiality
- Conduct formal investigations
- Make policy
- Make managerial decisions
- Act as a substitute for formal grievance, investigative or appeals processes
- Accept notice on behalf of the university
- Provide legal or psychological counseling
Types of Ombuds Interventions:
- Conflict Coaching
- Consultation
- Departmental Facilitation
- Follow-up
- Informal Inquiry
- Mediation
- Negotiation
- Referral to Off-Campus Resource
- Policy/Review Recommendation
- Referral/Options
- Shuttle Diplomacy
- Training