Summary of Services

The Office of the Ombudsman will:

  • Maintain impartiality
  • Listen to complaints and concerns
  • Maintain confidentiality and visitor anonymity
  • Assist visitors in exploring options and potential informal resolutions to complaints and concerns
  • Identify trends to alert the university to systemic problems and potential solutions.

The Office of the Ombudsman will not:

  • Take sides
  • Breach confidentiality
  • Conduct formal investigations
  • Make policy
  • Make managerial decisions
  • Act as a substitute for formal grievance, investigative or appeals processes
  • Accept notice on behalf of the university
  • Provide legal or psychological counseling