Benefits of Using the Office

The Office of the Ombudsman:

  • Provides a confidential place to explore options in order to make an informed decision
  • Listens and clarifies issues
  • Assists visitors in navigating administrative processes
  • Educates visitors on how processes or proceedings work
  • Clarifies policies and procedures
  • Facilitates communication between parties
  • Offers mediation services to assist parties in reaching their own mutually acceptable agreement
  • Offers informal interventions to resolve complaints, conflicts or problems in a timely and discreet manner
  • Serves as a referral resource